Maintenance and repair services

Your first contact

To ensure that your call is handled promptly and efficiently all our staff have a wealth of experience and knowledge built up over many years working in the industry. Our teams of call handlers understand the pressures you are under when equipment fails.

Directors are involved in all projects and are happy to discuss any aspect of our service at any time.

 Your engineer

We will provide you with a dedicated engineer to build long-term working relationships with and ensure continuity.

• Our service engineers are constantly upgrading their skills and knowledge to keep up to date with latest trends and equipment.
• All engineers are CRB approved for working in schools.
• Engineers are locally based for fast response.

 Any equipment

Whatever type of equipment and whoever supplied it BCS has the expertise to maintain the kit. BCS has over 25 years experience of catering equipment servicing. We are registered with, CORGI, SafeContractor, CHAS, and Beacom

 Flexible Service Packages

BCS are here to ensure your equipment is kept working and to tailor our service to meet your requirements and budgets:

• Planned preventative maintenance programmes, to make the most of your equipment that can save you money and extend the life of the equipment.
• Service contracts designed to keep your equipment working. Every contract is designed to meet the needs of individual customers.
• One – off call-outs to solve specific problems.

 Management Systems

We have wide experience of integrating with customer specific requirements and meeting defined service level agreements.

• Our system is designed specifically to meet equipment maintenance requirements.
• Designed to minimize disruption and down time by maximizing efficiency.
• Information available in any format and can be integrated into your own system.
• Our unique “Tag system” instantly identifies equipment.
• Our data capture pen enables engineers to instantly order parts wherever they are working.
• Digital pens provide key management information for both clients and us.
• EDI enables the exchange of documents between computers including, purchase orders, job cards and invoicing.